Refund Policy
This starter policy is intended to make the purchase process clearer while product pricing and licensing are being finalized. It must be reviewed before commercial launch and must not reduce any mandatory rights that apply under applicable law.
Before you buy
Where a demo, trial, screenshots or product consultation is available, customers are encouraged to review the product scope and compatibility before purchasing.
Refund requests
Refund eligibility may depend on the product, license type, delivery status, activation state, customization work and the commercial terms shown at purchase. Contact HVH Digi with the order details and the reason for the request so it can be reviewed.
Non-refundable work
Custom development, completed implementation work, dedicated configuration or other work performed specifically for a customer may be treated differently from a standard software license when clearly agreed before purchase and where permitted by applicable law.
How approved refunds are handled
Where a refund is approved, the refund method and timing should be communicated to the customer and processed through an appropriate available payment channel.
Important
This is starter policy text, not legal advice. Replace it with a policy that matches your real products, payment methods, delivery model and applicable consumer-protection requirements before accepting paid orders.